Refund Policy

We want you to fall in love with every piece that arrives at your door. But if something doesn’t feel quite right, we’re here to help.

30‑Day Happiness Guarantee
You may return most items within 30 days of delivery for a full refund (excluding original shipping charges). To be eligible:

• • • Items must be unused, unwashed, and in the same condition as you received them.

    • They must be in the original packaging (including protective wraps and boxes).

    • Placemats and napkins must be free of food stains, pet hair, and odors.

How to start a return

1. 1. 1. Email us at [returns@yourbrand.com] with your order number and the item(s) you wish to return.

      2. We’ll send you a prepaid return shipping label (for U.S. orders) and a return authorization.

      3. Pack your items carefully — reuse the original box if possible.

      4. Drop the package at the carrier location indicated on the label.

Return shipping cost

• • • For defective or incorrect items — we cover the return shipping.

    • For change‑of‑mind returns — the cost of the return label will be deducted from your refund ([$X] flat fee) unless you use your own shipping method.

    • International returns — return shipping and customs fees are the buyer’s responsibility.

Refund processing

• • • Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.

    • You’ll receive a confirmation email. Depending on your bank, it may take additional days to appear in your account.

Exchanges
We don’t offer direct exchanges (to ensure you get your new pieces faster). Simply return your unwanted item and place a new order separately.

Non‑returnable items

• • • Final sale items (clearly marked at checkout)

    • Gift cards

    • Custom or personalized pieces

Damaged or defective items
If your order arrives broken or damaged, please:

• • • Take clear photos of the packaging and the damaged item.

    • Email us within 48 hours of delivery at [damages@yourbrand.com].

    • We’ll ship a replacement or issue a full refund — no need to send the broken pieces back.

Cancellations
You may cancel your order within 2 hours of placing it — just email us. Once processed, cancellations are not guaranteed, but we’ll do our best.

We believe in beautiful tableware and happy customers. If you ever feel uncertain, just talk to us — we’re human, and we care.